Oh, boy, here we go again.
[11:29] txxxxxx Rxxxxxxx: very disappointed in [name of store]. I have bought much and like th cloths ,but most recently bout many items and did not receive nor hear back. I sent post cards with items , I went to the redeliver still nothing. Unless theres a good reason it appears customer service is not the priority.We hear this so damned often at this point, it's draining.
[11:30] Dxxx Txxxx: there is a good reasonShe has. It's right there.
[11:30] Exxxx Cxxxxxxxx: here we go again...she has a child...she's taking care of her child in RL.
[11:30] rxxxx Txxx: she is not in sl at the moment
[11:30] Cxxxxxx Rxxxxxxx: Just click the redelivery
[11:30] Dxxx Txxxx: yepp
[11:30] Exxxxxxxxxx Mxxxx: She may need to put a notice on the front of her profile.
[11:31] jxxxxxxxx Rxxxxxxx: yes i think she doesNot our problem, because someone complains about the designer being gone at least twice a week. If you don't pay attention in group chat, that's on you.
[11:31] Dxxx Txxxx: she has always been so kind and generous w us and ppl just dont wanna be ptient
[11:31] jxxxxxxxx Rxxxxxxx: i had no idea
[11:31] Emilly Orr: Customer service is a priority, you just need to contact a CSR.I'd like to see evidence of that. Every single time my inventory doesn't load, my Favorites bar disappears, I clear my caches and presto, everything comes back perfect.
[11:31] Cxxxxxx Rxxxxxxx: if you have your transaction info, put it in a notecard to [bxxxxxdxxxx]
[11:31] Emilly Orr: The one she lists on her profile is [Bxxxxxxxxx Wxxxxxx]
[11:32] Emilly Orr:
"In case of Missing items in your inventory or failed deliveries, please do the following:[11:32] Emilly Orr: Also from her profile.
Teleport to the REDELIVERY TERMINAL at MAIN STORE and get your item delivered inmediately!
If this didn't work, please try this:
Clear cache: EditPreferences
[11:32] Kxxxxx Cxxxxx: do not clear cache!
[11:33] Kxxxxx Cxxxxx: it just makes computer slower that is for corrupted inventory or textures
[11:33] Ixxxx Bxxxxxxxx: Yes, she needs to put current info on her profile. Direct people to those who can take care of customers instead of saying to contact her when she apparently doesn't have the time. Can't always blame the customers when they are doing what they thought they needed to do.I don't think she did, though, as I point out below.
[11:33] Emilly Orr: [Bxxxxxxxxx Wxxxxxx]
[11:33] Exxxx Cxxxxxxxx: She's taking care of a child in RL
[11:34] Emilly Orr: Is the direct person.
[11:34] Exxxx Cxxxxxxxx: RL is more important
[11:34] Emilly Orr: Which is the name on her profile.
[11:34] Cxxxxxx Rxxxxxxx: She has always told ppl to contact [Bxxxxxxxxx]
[11:35] Ixxxx Bxxxxxxxx: Be clear, I wasn't the one complaining. But I am saying that it sounds like this customer did what she thought she needed to do based on what is written about these issues on [Pxxxxx]'s profile.
[11:35] Ixxxx Bxxxxxxxx: [Pxxxxx] should update her profile and tell people these things are going on and what to do in the meantime.Her admission she didn't contact the manager for this store in the first place.
[11:36] Emilly Orr: But it's obvious she didn't, because she tried to contact [Pxxxxx], instead of [Bxxxxxxxxx].
[11:37] txxxxxx Rxxxxxxx: yes i did i did all those things mentioned and nothing i will contact [bxxxxxxxxxx] with my not card thanks all for input
[11:37] Pxxxxxxxxxxx Rxxxx: It does say on [pxxxxx]s profile to drop her a note with her transcation info and she will try and resend [11:38] txxxxxx Rxxxxxxx: yes i sent a notecard with all tranactionsI already said that earlier. And explained the issue. Which is on her profile.
[11:38] Emilly Orr: You're welcome, [Rxxxxxx].
[11:38] Pxxxxxxxxxxx Rxxxx: [Rxxxxxxx] I would contact [Bxxxxxxxxx]
[11:38] Ixxxx Bxxxxxxxx: Because it doesn't say to contact [Bxxxxxxxxx]. It says "Misdeliveries: Try Redelivery Terminal at the Landing Point if it fails, drop me a note with your transaction info and I will resend asap. Check my Pick #02 for more help" and pick #2 says "In case of Missing items in your inventory or failed deliveries, please do the following:
Teleport to the REDELIVERY TERMINAL at MAIN STORE and get your item delivered inmediately!
If this didn't work, please try this:
Clear cache: Edit
If your items are still missing, send me a notecard including your transaction information, name of the item and Your Name. The item will be deliver as soon as possible." which she says she did. O'm not trying to start an argument, just simply stating that her info needs updating in order to avoid this kind of problem.
[11:39] Emilly Orr: It does say to contact [Bxxxxxxxxx]. FIRST PAGE OF HER PROFILE.Can she...not read? Is that it?
[11:39] Emilly Orr: "➊ Manager and Support: [Bxxxxxxxxx Wxxxxxx]"
[11:39] Emilly Orr: That's on her SL bio page.
[11:40] Emilly Orr: ABOVE the section you quoted.
[11:40] Ixxxx Bxxxxxxxx: And I am sure if it had said to contact [Bxxxxxxxxx] for delivery issues, she would have. But instead she followed the directions and shouldn't have been bitched at for it. Pretty simple.And it's "Emilly".
[11:41] Emilly Orr doesn't think she contacted [Bxxxxxxxxx] first.
[11:41] Emilly Orr: That's the only point I'm making.
[11:41] txxxxxx Rxxxxxxx: yes it does but does not say to contact this person just saying first sorry
[11:41] Pxxxxxxxxxxx Rxxxx: right both then tells her to drop a notecard to herself....so really what is the right answer.?
[11:41] Emilly Orr: What do you think "Manager and Support" means, [Rxxxxxxx]?
[11:42] txxxxxx Rxxxxxxx: it does say to drop a nc to herself
[11:42] Emilly Orr: AFTER telling you who's managing things.
[11:42] txxxxxx Rxxxxxxx: emly kma Im only trying to get help not get bitched at ok thank you
[11:42] Emilly Orr: Fine.
[11:42] jxxxxxxxx Rxxxxxxx: can i get someone a cuppa tea ?For me, at this point? This is nice.
[11:42] txxxxxx Rxxxxxxx: be nice rule 1
[11:42] jxxxxxxxx Rxxxxxxx: with a cooky ?I mean, my gods, how many times do I have to say it?
[11:42] Ixxxx Bxxxxxxxx: bingo
[11:43] txxxxxx Rxxxxxxx: ok ty thats really nice try to get help and get this ok thaks
[11:45] txxxxxx Rxxxxxxx: ➋ Misdeliveries: Try Redelivery Terminal at the Landing Point if it fails, drop me a note with your transaction info and I will resend asap. Check my Pick #02 for more help
[11:45] Emilly Orr: Look at the line above that.
[11:45] Cxxxxxx Rxxxxxxx: well no matter what, there's only two people that can help you and they aren't online - the other 20k of us can't do a thing.Ultimately, that's what it comes down to, in the end.
[11:46] txxxxxx Rxxxxxxx: again emly kma bitchIt's still "Emilly", thanks.
[11:47] Emilly Orr: Still trying to make the one point.Ultimately, I get the feeling she's still clueless. And that, no one can help with. Ignorance can be turned around, but stupidity goes straight to the bone.
[11:48] txxxxxx Rxxxxxxx: nope your dust puffffffffffffffffffff
[11:48] Emilly Orr laughs. Noted.
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