Wednesday, August 18, 2010

oh no, don't you dare hang up this phone

So, Laneroth over at Blizzard handily got back to me. Problem solved, yay! So this is over...right?

Oh, I wish.

From: Blizzard Entertainment (
Sent at: 9:27 PM
To: Emilly
Date: Tue, Aug 17, 2010
Subject: Login IP Illegal Warning
mailed by:

Dear customer,

Due to suspicious activity, the account has been locked. You tried to login your account on 2010-8-18 from several different IP.

Actually, no. It's been verified, NOTHING that accesses ANYTHING Blizzard makes comes from

You tried to login your account on 2010-8-18 from several different IP.

Um, no, no I didn't.

We are concerned about whether your account has been stolen.

Gosh, thanks for your concern.

In order to guarantee the legitimacy of your account, we need you follow these steps:

Step 1: Secure Your Computer

In the event that your computer has been infected with malicious software such as a keylogger or trojan, simply changing your password may not deter future attacks without first ensuring that your computer is free from these programs. Please visit our Account Security website to learn how to secure your computer from unauthorized access.

Which, note, they don't give in the email. To their credit, though, I do run malware and virus checkers about once a week. This week I'm overdue, so I'll run a sequence tonight.

Step 2: Secure Your E-mail Account

After you have secured your computer, check your e-mail filters and rules and look for any e-mail forwarding rules that you did not create. For more information on securing your e-mail account, visit our Support page.

Again, they don't provide it, which may be a good or a bad thing. But it's never a bad idea to go through email precautions as well, and because of this, I went ahead and changed my password on Gmail, again, even though I'd switched it last week.

Step 3: Restore access to Your account

We now provide a secure website for you to verify whether you have taken the appropriate steps to secure the account, your computer, and your email address. Please follow this site to restore the access to your account: site

One wonders who precisely owns that site (and yes, I trimmed out the exact link). Because seriously, it used to be, we had a problem with a spammer, we wrote the site admins. What if the site admins are the spammers, though?

If you still have questions or concerns after following the steps above, feel free to contact Customer Support

To the spammer's credit (which isn't worth hardly a tenth-piece at this point) they did have a correct link, it just went to a specific dead-end area. So I kept the link to US Customer Support, but changed it to the pick-your-game initial stop.

The Account Team
Online Privacy Policy

BWAHAHAHA...I mean, so, yeah, still getting things, but considering I've now determined the "accountadmin" people have ZERO connection to Blizzard at large, I've now reported them as spam. This should result in less spam to sort through!


Sphynx Soleil said...

Might want to report that email to Blizzard too - they might be able to get the spammer's domain turfed.

Emilly Orr said...

Might be an idea, considering it's been the same domain every time.