I'm not best pleased to do this, but...I must issue a warning.
Brookhaven Hospital is not safe. And I do not mean, it is not safe in that it is a horror themed attraction, in that it's a tribute to Silent Hill's Brookhaven Hospital. Miss Becky Book has built a fairly impressive tribute to the source of some of Mary's nightmares, and--for all it's all on one level--what I've seen of it has been genuinely creepy, as well as game-authentic.
Unfortunately, that's not where the terror started.
Though Sir ZenMondo Wormser claims no responsibility, in fact, attributes what happened entirely to user error, this, near as I can figure, is what happened. I can only claim personal knowledge of four to which this has happened, but four, in my opinion, is more than enough.
I am a Silent Hill fan. It's no secret. Anything that even lightly touches on the source material resonates with me, so, when scanning for haunted attractions for this season upcoming, I was originally overjoyed to find Brookhaven. But the first night we went through, I dragged an item from my inventory into an object on the site--it's something of a puzzle, with prizes; one must hold down the Ctrl key, drag the item from the objects folder which one has found earlier, into the item it goes with, to open/unlock/reveal the next piece of the puzzle--and then watched in stupefaction as a subfolder of my notecards fed into the locker. I could not stop it, I could not alter it, I could not stop the flow--and there were notecards in that folder that contained, shall we say, highly personal information I would rather have stabbed someone else's child rather than reveal.
In a state of mild panic, I messaged Sir ZenMondo, who reassured me that no harm was done, that the object would auto-delete anything dragged to it, that neither he nor Miss Book had been sent a parcel containing said notecards, and that it was just a glitch. A glitch, by the way, he reinforced by saying it hardly ever happened, and likely wouldn't happen again.
More fool I, for believing him.
We ended up leaving that night, Mr. Allen and I, but Mr. Allen wished to return, so a few nights later, I, Mr. Allen, and Miss Neome Graves returned to Brookhaven. We managed to open the locker without incident and retrieved a very nicely detailed jersey jacket, featuring the image of Pyramid Head. Then we went deeper into the structure.
On one wall we saw a picture of a seminude woman, wrapped in a wisp of blue cloth, with one prim arm reaching out of the picture. We pondered for a moment, and then remembered--the copper ring we'd found! It was sheer mischance that sent Miss Neome to drag the ring onto the arm first.
What happened next still makes my heart sink.
The painting calmly, and with no notice whatsover, swallowed every item in her clothing folder. Now, unlike me, she sorts by color or maker, mostly, but her default clothing folder held most of the items she'd received by the now-defunct raffle trades at Bare Rose Tokyo, along with special scavenger hunt items, staff-only gifts (some of which are now discontinued), and items from other designers, including Draconic Lionheart, hyasynth Tiramisu, and Szentasha Salome, and Damen Gorilla of Adam & Eve.
She has no hope of recovering everything she lost--something over three hundred items and, as noted, many no longer made, many impossible to acquire again--in one moment of following the game at Brookhaven. This was worse than panic-inducing--this was a gut-punch to me, watching, and the loss to Miss Neome was staggering in the extreme.
All I could think of to do was send a notecard, explaining what had happened in detail, to Sir ZenMondo as the scripter, and Miss Becky Book as the builder.
Miss Book, to her eternal credit in my eyes, wrote me the instant she received the notecard, asking what she could do. She flew to the scene of the devastation, checking the locker for any remaining notecards--she found none, most thankfully--then moving to the painting of the Blue Lady.
She managed to retrieve, and carefully packaged up for us, eighty-four random items from the Blue Lady painting, and sent it to us. Mr. Allen sent me a script to list all items in chat, so we could compare them to items she'd lost. This is where things truly got dark.
Of the eighty-four items we received, eighty-two were objects of attire that Miss Neome had not even known she'd lost. So that pushed her total loss of clothing, shoes, AOs and objects to over three hundred items, three hundred and sixteen to be precise.
The two not on that list? Wandering shoe-forms that she did not previously own. Which leads me to my conclusion that there is a fourth woman this has happened to, on a list that includes myself, Miss Neome, and Miss Becky Book herself.
Miss Book sent the package to me, as I said, for later sending to Miss Neome, and offered what limited funds she had as some small form of recompense. As I thought it was truly a script error at that point, and thus, not her fault, though it was her attraction, I explained that we were both grateful for the offer, but we could not lay this at her feet.
No, it was the responsibility of the scripter. Which brings us to Sir ZenMondo Wormser. Who took over a day to get back to me after sending the notecard to him. Who spoke with me only after I initiated contact, after that day. And who then, with apparent blithe disregard of any element of conscience, disregarded all responsibility and blamed Miss Neome for the error.
I admit, I know Sir ZenMondo somewhat well, so, though I had hoped for some financial recompense for her savagely gutted inventory, to help her reacquire beloved pieces that she could, I knew it would not happen. What annoyed me further was his insistence that there was nothing he could do at all, and that it was her fault for dragging the items into the painting.
I have no idea where to turn at this point. Conversation with a staffer at Linden Labs resulted in no result of consequence. Sir ZenMondo's customer service is clearly lacking. And I truly believe blaming Miss Book would be the height of rudeness, and unfair to boot.
So I am left with this warning. If you do choose to go to Brookhaven...know you may leave lighter by far than you went. And that you may lose more than your peace of mind.